Survey for Schools
Step
1
of
16
6%
What type of school do you manage?
(Required)
Private
Catholic
Independent
Other (please specify)
Other (please specify)
How many students are enrolled in your school?
(Required)
0-500
500-1000
>1000
>1500
What payment methods do you currently use for fee collection? (select all applicable)
(Required)
Cards
Bank account
Apple Pay
Google Pay
Pay ID
Pay To
Buy Now Pay Later
Other finance products (please specify)
If you are using finance products, please specify which ones
What are the biggest challenges you face with fee collection and/or reconciliation? (select all applicable)
(Required)
Late payments
- Managing and following up on overdue fees is time-consuming and impacts cash flow.
Manual data entry
- Manual data entry is prone to errors and are labour-intensive.
Inconsistent payment methods
- Handling multiple payment methods complicates reconciliation and increase administrative workload.
Diversity of payment methods
- Ensuring that payment options are convenient and accessible for parents to encourage timely payments.
Lack of integration
- Difficulty integrating the payment system with the school's existing financial software leads to inefficiencies.
Inadequate reporting
- Inadequate reporting and tracking of payment statuses can make it hard to monitor and manage payment collection effectively.
Security concerns
- Ensuring the security of payment information and preventing fraud are ongoing challenges.
Resource constraints
- Limited administrative resources to handle the volume of payments and reconciliation tasks.
Provide your own answer
Provide your own answer
How frequently do you encounter late payments?
(Required)
Not that frequently
Quite often
Every payment period
Have late payments decreased or increased for your school over the past 2-5 years?
(Required)
Increased significantly
Increased slightly
Decreased significantly
Decreased slightly
Haven’t noticed any change
How do late payments impact your school's cash flow?
(Required)
Significant impact
Slight impact, but manageable
No impact
How much time do you spend on manual processes related to fee collection and reconciliation each month?
(Required)
A day a month
Two days a month
Over two days a month
Provide your own answer
Provide your own answer
What features are most important to you in a payment processing solution? (select all applicable)
(Required)
Ease of use
Time saving
No cost to school
Improved cash flow
Diversity of payment methods
Integration with existing systems
Reporting capabilities
How satisfied are you with your current fee collection and reconciliation process?
(Required)
Completely satisfied
I can see some room for improvement
Not satisfied and ready for a change
How interested are you in automated solutions for fee collection and reconciliation?
(Required)
Not interested
Somewhat interested
Very interested and ready to discuss
Future Needs and Trends
What emerging payment trends do you think will impact your school in the next 2-5 years? (select all applicable)
(Required)
Digital wallets and mobile payments
- Increasing use of digital wallets (e.g., Apple Pay, Google Pay) and mobile payment apps for convenient and quick transactions.
Contactless payments
- The rise of contactless payment methods using NFC technology for fast and secure transactions.
Buy now, pay later
- Offering instalment plans or deferred payment options to ease the financial burden on families.
Subscription billing
- Implementing subscription-based billing for regular, predictable fee payments.
Real-time payments
- Adoption of real-time payment systems for instant fee transfers and immediate fund availability.
Enhanced security
- Implementation of advanced security protocols like tokenisation and biometric authentication to protect payment data.
Automated payment reminders and follow-ups
- Leveraging automation to send payment reminders and follow-ups, reducing the manual workload for administrative staff.
Integration with financial management systems
- Seamless integration of payment platforms with school management and financial systems for streamlined operations.
How open is your school to adopting new technologies for payment processing and financial management?
(Required)
Open
Not interested – satisfied with current processes
Has your school had encountered potential fraud attempts?
(Required)
Frequently
Occasionally
Never
Please tell us more about it
What measures do you put in place to reduce the risk of fraud and security breaches? (select all applicable)
(Required)
Password protection
Single sign on for all payment systems
Restricting which members of staff can access the
Not storing any card or account details at the school
Destroy registration forms that contain person payment information that has entered the school environment once it has been entered into the secure payment system
No security measures
Tell us more
Tell us more
Wrap Up
Do you have any suggestions for improving the fee collection process?
Is there anything else you would like to share about your experience with fee collection and reconciliation?