CASE STUDY
SEDA COLLEGE WA

How SEDA College WA reduced payment admin and improved the parent experience with School EasyPay through Synergetic integration.

 


Background

SEDA College WA is an Independent Senior Secondary School delivering the Western Australian Certificate of Education (WACE) to students in Years 11 and 12. With partnerships across sporting and construction industries, SEDA College WA connects classroom learning to real-world opportunity, helping students build both academic results and life skills.

To match this personalised approach to learning, SEDA College WA sought a payment solution that would be just as seamless for its school community. Through the implementation of School EasyPay via Synergetic, parents can now manage their own payment details and access payment history securely, reducing the administrative burden on school staff.

CHALLENGES

Before implementing School EasyPay, SEDA College WA relied on a manual approach to managing school fees. This involved manually establishing payment plans and maintaining families’ banking details within the school’s existing systems. When a payment failed, the finance team had to manually identify the transaction and arrange a retry themselves. This process was not only time-consuming but also carried a higher risk of manual errors, while leaving parents with limited visibility and control over their own fee accounts.

Limited Automation

Manual Payment
Admin

Limited Visibility for
Parents

Financial team manually identifying and retrying failed payments as well as reconciling and processing payments.

Significant time spent on manually managing and updating family bank details and payment plans.

Parents had to contact the school in order to update, manage or view their bank details.

"As a member of the finance team managing fee administration, the reduction in manual processing has been extremely valuable. Tasks such as receipting payments, updating banking details, managing payment plan rollovers, and following up failed transactions have been significantly reduced."

Liz Carlson, Finance Manager

IMPLEMENTATION PROCESS

Structured Implementation Plan

A clear, structured plan gave the school the foundation to move forward with confidence, turning into smooth and successful rollout.

Clear Communication

Consistent communication throughout the transition gave the team greater clarity and confidence as the rollout progressed.

Seamless Operation

Once implemented, the integration with Synergetic ensured payment information flowed smoothly through to automated receipting and processing.

THE RESULT

93% Family Uptake in Year 1

School EasyPay quickly became SEDA College WA's primary platform for fee arrangements, achieving a 93% adoption rate from families within the first year.

Reduce Administrative Workload

Manual processing tasks such as receipting, updating banking details, and following up failed transactions have been significantly reduced for the finance team.

Greater Parent Independence

Parents can now securely manage their own payment details and view their payment history at any time, without needing to contact the school's finance office.

Automated Receipting and Processing

The integration with Synergetic ensures payment information flows seamlessly through automated receipting, improving both accuracy and efficiency in fee management.

Fewer Manual Errors

Automating previously manual processes has reduced the risk of errors that came with manually established and monitored payment plans.

Improved Experience for Families and Staff

The combination of improved parent engagement and operational efficiency has delivered strong value for the whole school community.

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